Our Policies

Introduction

UMATCHINA is a matcha supply brand operated by SOLYRA Trade (HK) Co., Limited, a company registered in Hong Kong SAR, China (referred to as “we”, “us”, and “our”). This Privacy Policy explains how we collect, use, share, store and protect personal information when you browse umatchina.com, buy products, request quotations or contact us.

Information we collect

We may collect identity and business contact details; company and delivery information; orders, sample requests, invoices and quotation history; correspondence; device and site-usage information; and relevant cookies or similar technologies. Payment data is handled through Shopify and authorized payment providers as appropriate, rather than being stored in full by us.

How we use information

We use this information to process payments and orders; confirm destination, packaging and shipping arrangements; respond to inquiries and wholesale requests; support customer service; detect fraud; operate and improve the store; maintain required records; and meet legal obligations. Marketing messages are sent only as permitted by law and applicable preferences.

Service providers and international processing

Our store runs on Shopify. Relevant information may be processed by Shopify, payment companies, logistics providers and other necessary service providers. Information can be transferred internationally as needed to deliver these services, subject to applicable safeguards and law. We do not sell personal information to advertisers.

Cookies and customer choices

The site may use essential and optional cookies or similar technology. Where required, we provide appropriate notice, consent controls, and data sharing choices. Your local laws may give you rights to access, correct, delete, restrict, or request details about your personal information. We will respond to valid requests as required by applicable law.

Retention and security

We keep information for reasonably necessary business, contractual, accounting and legal purposes and apply reasonable security safeguards. No electronic system can guarantee absolute security.

Contact and revisions

We may update this policy and publish an updated effective date. Privacy inquiries: loth@163.com; +1 (314) 723-2460. Legal business address: Unit 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR, China.

Brand and website

UMATCHINA is operated by SOLYRA Trade (HK) Co., Limited, Hong Kong SAR, China. By browsing or ordering on this website you agree to these terms, subject to applicable law. The actual seller and invoice issuer are identified in the relevant order or contract.

Products and availability

We supply matcha grades for commercial and other permitted applications, along with sourcing coordination, samples, OEM/private-label services and shipping support. Product availability, grade suitability and batch documents vary; information is subject to correction where legally permitted.

SHOP orders and payment

Prices displayed in SHOP are denominated in USD unless stated otherwise. Shipping charges, import charges and taxes are not included unless explicitly stated. All applicable product and agreed shipping amounts must be received before dispatch. Where a destination cannot be quoted automatically, shipping arrangements and all mandatory additional charges will be clearly confirmed before a binding order is finalized, or the customer will be offered an agreed shipping-payment workflow before fulfillment.

Wholesale transactions

Wholesale quotations are tailored by product, quantity and destination. Product details, lead times, Incoterms, fees and payment methods are confirmed in the commercial invoice or contract. As a standard rule we dispatch only after full product and agreed shipping payments, unless written arrangements state otherwise. A single order exceeding 1,000 KG requires a signed purchase agreement. The signed agreement prevails over these general terms where permitted by law.

Customization and customer materials

OEM and private-label supply, including packaging and formulation changes, is subject to feasibility, suitable minimum order quantities, regulatory evaluation, artwork approval and written agreement. Customers must have rights to logos, labels and creative assets they supply.

Market compliance and import matters

Customers should disclose the destination and intended use so that appropriate specifications and documentation can be reviewed. Destination eligibility, compliance documents, import procedures, taxes, duties and responsibility for transport risk depend on the agreed terms and law. FOB/DDP are available only when explicitly confirmed, including named place and applicable Incoterms® edition.

Conduct, IP and liability

You must not misuse this website, disrupt its operation or submit fraudulent orders. UMATCHINA branding and content may not be reused without authorization. We do not exclude any liability or statutory customer right that cannot legally be excluded. Order-specific remedies appear in our Refund & Replacement Policy.

Jurisdiction and contact

Governing law and dispute procedure: governed by the laws of Hong Kong SAR. Contact: loth@163.com; +1 (314) 723-2460. Legal address: Unit 1508, 15/F, Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong SAR, China.

General policy

Because matcha is a food product and international orders can have special handling requirements, we generally cannot accept change-of-mind returns or cancellations once fulfillment or custom production has begun, where permitted by applicable law. This does not override any mandatory rights, including those relating to faulty, misdescribed or wrongly supplied goods.

Damaged, incorrect or missing goods

If packages arrive damaged, seals are compromised, products are incorrect, or items are missing, contact us promptly at loth@163.com. Include the order number, shipping label, photographs of the outer carton and affected items, and a description of the quantity affected. Keep the original packaging while the issue is reviewed where practical.

Investigation and resolution

We may request batch, packaging and storage information to assess a reported quality issue. Where a claim is substantiated, we may replace or reship the affected goods, issue a refund or provide another legally required remedy as appropriate to the circumstances. Do not use suspected defective product until the issue is reviewed.

Storage and handling

Customers must follow product-specific instructions for temperature, moisture, light, sealing and expiry. Damage caused solely by incorrect post-delivery storage or handling is generally not covered, except where applicable law states otherwise.

Wholesale and OEM orders

Bulk and customized orders are subject to the corresponding signed contract, specification, inspection and claim provisions. Personalized products generally cannot be returned solely for a change of mind, subject to mandatory legal rights and any express contractual remedy.

Cancellation and contact

Ask us about cancellation as soon as possible. The availability of cancellation depends on acceptance, production status, contractual terms and applicable law. Email: loth@163.com; Phone: +1 (314) 723-2460.

International delivery

UMATCHINA coordinates international delivery to eligible destinations only where carriers, customs procedures, food-import requirements and logistics arrangements permit. Shipping is not guaranteed to every destination.

Shipping fees and payment

Freight and handling costs are quoted separately according to country, pack weight, volume, carrier, customs needs and any special handling. Where fees are not automatically available at checkout, the agreed service and price will be disclosed before the order is finalized or through a clearly explained post-quotation payment process. We ship only after receiving full product and all agreed pre-dispatch shipping payments.

Transport options

Samples and small shipments are generally sent by air or express carrier. For large wholesale orders, sea freight may be recommended if transit, packaging and product protection are suitable. FOB and DDP are options only where confirmed for the destination and order; the quotation must identify the named port/place, included charges and importer/customs responsibilities.

Processing and transit

Lead times depend on availability, order volume, packaging, production and successful payment. Estimated shipping and arrival dates are not guaranteed unless confirmed in writing. Customs, weather, carrier delays or regulatory checks may affect transit.

Customs, taxes and local obligations

Unless explicitly covered by the agreed Incoterm and quotation, the customer may be responsible for applicable import duties, taxes, licenses, permits and local clearance fees. DDP is not automatically available for all locations.

Matcha storage and shelf life

Matcha should be protected from heat, moisture, oxygen, direct sunlight and odors. Product-specific labeling and batch documentation govern storage and expiry. Some products may retain a verified shelf life of up to 12 months under the stipulated refrigerated storage conditions; this is not a universal guarantee for all products or after opening. Reseal opened packs and use promptly according to instructions.

Hot-climate and controlled shipping

Tell our team before ordering if the destination is exceptionally hot or requires special thermal handling. Insulated packaging or temperature-controlled service may be arranged where available and may cost extra. Normal shipping does not imply an uninterrupted refrigerated cold chain.

Shipping damage and contact

Photograph damaged cartons or compromised product packaging on receipt and contact us promptly. Appropriate remedies are described in the Refund & Replacement Policy. Shipping questions: loth@163.com; +1 (314) 723-2460.